Other people may be there to help us, teach us, guide us along
our path, but the lesson to be learned is always ours.
IELTS Listening test : 12
Hotel Management
IELTS Listening Practice Test
Section 2
Questions 11 – 14
Choose the correct letter, A, B or C.
11 Many hotel managers are unaware that their staff often leave because of
A a lack of training.
B long hours.
C low pay.
12 What is the impact of high staff turnover on managers?
A an increased workload
B low morale
C an inability to meet targets
13 What mistake should managers always avoid?
A failing to treat staff equally
B reorganising shifts without warning
C neglecting to have enough staff during busy periods
14 What unexpected benefit did Dunwich Hotel notice after improving staff retention rates?
A a fall in customer complaints
B an increase in loyalty club membership
C a rise in spending per customer
Questions 15-20
Which way of reducing staff turnover was used in each of the following hotels?
Write the correct letter, A, B or C, next to Questions 15-20.
Ways of reducing staff turnover
A improving relationships and teamwork
B offering incentives and financial benefits
C providing career opportunities
Hotels
15 The Sun Club ……………….
16 The Portland ……………….
17 Bluewater Hotels ……………….
18 Pentlow Hotels ……………….
19 Green Planet ……………….
20 The Amesbury ……………….
Answer:
Section 2
11 A
12 A
13 A
14 C
15 A
16 C
17 B
18 C
19 B
20 A
My Notes :
In This mini test , you get quite acquiatned with the idea of Hotel amanage ment . Please pay agreat attention to the pronunciation of the very word: Hotel.
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